Terms & Conditions

The terms and conditions below govern the sale of goods from RockdeRain Limited (“the Company”) to you (“the Customer”).

Unless you have received written consent from RockdeRain Limited to the contrary, you may only use the RockdeRain Packaging web site and any information for personal, non-commercial purposes. Except in connection with your authorised use, you may not copy, modify, display, license, distribute, transmit, or download any information without prior written consent from RockdeRain Limited.

OUR LIABILITY

1. Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, on receipt of the goods and the delivery should be refused by the Customer. If the Customer does not notify the company and refuse the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.
2. The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.
3. The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer’s cost.
4. The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company’s liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company’s liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company’s negligence.
5. The website is accessed and used at your own risk. Although reasonable efforts have been made to ensure that all details on the website are current and contain no inaccuracies or errors, no guarantees are made that the website’s content will be error free, accurate and current at all times. If and when a mistake is noticed we will correct it as soon as possible and will ensure that all efforts are made to notify affected users.

COPYRIGHT

• The copyright in any design drawn for the Buyer by the Company or its representative shall belong solely to the Company.

 

PRICE AND ORDERING

1. The price payable for the goods is set out on the web site at the time the Customer places their order.
2. When confirmation of an order is received, this is to indicate that the Company have received the Customer’s order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer’s order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.
3. In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.
4. If the product is no longer available the Company will seek to offer the Customer a suitable alternative.
5. The Company only accepts Cheque, Visa, Mastercard, Switch, Visa Electron and Debit Cards, Paypal and credit accounts payments (subject to status) as valid methods of payment.
6. For Credit/Debit cards, Paypal or Cheque payments, Items will be paid for at the point of order. In the event that items have to be backordered or are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.

TAX CHARGES

All orders will have 23% VAT added.

DELIVERY

Effective Delivery Service

We provide flexible service to our customers so as to ensure that their goods and services meet their desired destination a fast as possible.

Delivery Type	Description and Time	Fee
Orders over > €80	Free standard delivery within Ireland (2 – 3 working days)	€0
Standard Delivery	Ireland Standard delivery (2 – 3 working days)	€9
	EU standard delivery (3 – 7 working days)	€14 – €28
	Outside EU standard delivery (7 – 14 working days)	€24 – €50
Express Next Day Delivery	Next day delivery service within Ireland	€17
Click and Collect	Collect anytime at our Office	€0

The flat delivery fee is automatically applied at checkout to all paper bag and packaging deliveries in Ireland (both Republic of Ireland and Northern Ireland). This delivery fee is standard for all order sizes, no matter how large!
However, orders of €80 ex VAT get free delivery.

We also provide next day delivery option with our express delivery service for orders within Ireland.

These delivery charges apply to purchases made through the website only.

Dispatches

• Monday-Thursday: Order before 1pm for same day dispatch.
• We estimate a 2-3 working day delivery time.

Click and Collect

If you need your bags faster than they can be delivered, we offer a click and collect option where you can buy online and collect your order from our office in Portlaoise.

Addresses

Please note we will ship to the delivery address given and in most cases we recommend that this is a business address or home address. We cannot deliver to P. O. Box addresses. On  non-timed deliveries our couriers will attempt delivery between the hours of 8am and 6.00pm on Monday to Friday to the address provided (unless you have opted for the Saturday or Timed Delivery service at the applicable cost). If the address you’ve given is a residential address then our couriers may attempt to deliver up to 8pm in the evening (this is at their discretion, it cannot be requested).

Delivery Instructions

We offer a text box to provide any extra information we can send to our couriers to assist with the successful delivery of your order. In instances where you would like goods to be left safe or with a neighbour, this can be noted here as any instruction left for the driver at the delivery point will unfortunately be ignored for security reasons. If you do choose to do this, this is strictly at your risk as with the nature of the request we cannot guarantee safe delivery and any shortage or non-delivery will not be compensated or sent out again. All deliveries will be delivered within the time frames indicated above, if you request delivery at a specific time within this, our couriers will endeavour to meet this, however their deliveries are scheduled centrally and it will not always be possible to deliver at your requested time. We would recommend that you provide us with alternative delivery instructions or leave safe instructions, however as stated previously this will be at your own risk.

Posting and Packaging Rates

Our delivery charges are worked out depending on the weight of goods you purchase. We appreciate that our customers don’t know the weight of the goods they are buying, but adding the goods to your basket will automatically calculate the charge for you. The rates for delivery to the Ireland will be worked out by the website.

Due to the sheer number of delivery possibilities, we are unfortunately not able to capture all instances through our website, if there is a discrepancy between the actual cost of delivery from the amount charged we will contact you in writing to inform you of any differences.

DELIVERY POLICY

A signature will be required on delivery without exception. Please do not leave any notes or messages outside your door as the courier will disregard this. If you use the delivery instructions box to instruct the courier to leave the goods without signing for them, this is strictly at your own risk.

For missed courier deliveries, you will be left a card informing you of an attempted delivery. We will inform you by email if this is the case. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge, which they probably will. Please be aware that they are within their rights to charge for a re-delivery (this varies from area to area). It is our advice to call the courier as soon after the missed delivery as possible as often your package will still be on the couriers van meaning chances are you should get a free re-delivery (if you ask nicely!).

You can always collect your goods from the couriers depot following a missed delivery free of charge, don’t forget to take the couriers note with you and some photographic form of ID though, or they won’t be able to release your package.

If goods are returned to RockdeRain because of an incorrect, incomplete address or after 3 failed attempts to deliver, the carriage is not refundable and an extra charge of typically €12 (the actual charge will be calculated according to the weight of the goods) for having the goods returned back to us will also be applicable.

The couriers will only hold onto the goods after the first failed attempt to deliver for 4 working days, after this time the goods will be returned to us and the aforementioned return charge will be applicable.

If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge equal to the amount initially paid plus €9.50 (If the new address is serviced by the same delivery depot the charge will just be the delivery cost again).

Your order may be delayed if:

• There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case.
• If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.

Damaged Goods

When your delivery arrives please check it carefully, make sure it hasn’t been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “Unchecked” and contact us immediately through email (info@rockderainpackaging.ie) or on 0892172191.

Do not sign for boxes or packaging that have been tampered with or look damaged.

Where goods have been damaged or tampered with on route to you we are able to claim these damages from the courier and send you out new goods. Please sign for the parcel as “Damaged”. If you sign for damaged goods without these annotations, we are unable to claim from the courier and therefore unable to dispatch new goods. Please be careful.

Non Delivery or Shortages

Next day delivery and all Timed Deliveries/Named Day Deliveries are NOT guaranteed services

Whilst we make every effort to deliver within the estimated delivery time which we quote, we will not be held responsible for any loss caused to you by non-delivery. Therefore please provide enough lead-time when placing an order as we cannot be held responsible for disappointment resulting from the delivery time.

In the extremely unlikely event that not all items of your order are received by you, you must inform Us within 24 hours of receipt of the goods, via e-mail or via the call back service. Unfortunately we cannot accept claims after that time.

Any query regarding non-delivery must be sent to our email: info@rockderainpackaging.ie

Back Orders

Please note that we do all we can to ensure good stock levels, but inevitably we may become out of stock on some items. On the rare occasion that this does happen, you will be notified by email and your order will automatically be back ordered for you and dispatched as soon as possible. If you are unable to wait we will offer a full refund. All deliveries are subject to Force Majeure limitations.

RETURNS POLICY

The Customer’s rights to return goods are protected under the EU Distance Selling Directive.

We offer a 7-day cooling off period, during which you can return any stock items that you are not completely satisfied with for a refund or exchange. The 7-day period starts from the date of supply.

To be eligible for a return, the item must be unused and in the same condition that you received it, and must be returned in its original packaging with a valid receipt or proof of purchase.

Please note that certain items are exempt from being returned. These include customised products made to order and opened food contact material packaging , this list is not exhaustive. If your return is approved, we will process your refund to your original method of payment within 14 days.

If you receive any faulty or damaged items, please contact our customer service team immediately on 089 2172191 as soon as possible to arrange for a replacement, or refund.

To avoid any issues, we kindly ask you to carefully read the product description and check sizes before making your purchase. Please note that we are only liable to pay postage where goods are faulty, damaged, or not as described.

If you are returning an item simply because you changed your mind, you will be responsible for paying for your own postage costs. We reserve the right to refuse returns if we suspect any fraudulent activity or abuse of our returns policy.

If you have ordered an item by mistake, please contact us immediately stating your order number (which can be found in your order confirmation e-mail) and that you wish to cancel your order. If an order is cancelled before it is dispatched, we will gladly refund it for you.

We hope that you will be completely satisfied with your purchase, but if you have any questions or concerns, please don’t hesitate to contact us on 089 2172191.
We will do our best to assist you and ensure that your experience with us is a positive one.

GUARANTEE

1. The Company guarantees the Customer’s satisfaction. All of the Company’s products come with a 30 day money back guarantee on return of goods in an unspoilt, saleable condition.
2. The Customer can notify the Company by  telephone, fax or email
3. The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for the goods to be collected by their nominated carrier.
4. On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

PRIVACY POLICY

RockdeRain Packaging is committed to the protection and privacy of any information you may supply while visiting our website. The following information will explain how we use information received and additionally how you can affect the information received.

What info we collect

The data that we collect includes name and contact details (e.g. email address and postal address). We may also collect information about your preferences and interests.

We do not store any of your card details on our server. We use secure third party payment facilities, Paypal and Stripe for online purchases.

We collect information on website usage, however this cannot be attributed to any individual. Our website uses ‘cookies’ to log information about how our website is being used. Information about cookies and other ways we use them is given below.

How we use it

We use personal data to fulfil orders and for marketing purposes (e.g. promotional emails about new products or offers and market research).

We do not sell, distribute or lease any of the data we hold.

Website usage statistics are used to inform improvements to our website.

Disclosure to third parties

We only pass on personal information to a third party (e.g. a delivery company) to enable us to fulfil an order.

Occasionally we may ask for your permission to pass your contact details onto another business or organisation that we endorse. However, we would only do that with your express consent.

Otherwise, the only situation that we would pass your details onto a third party without your consent is if we are required to do so by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Consent

By accessing and using our website, you agree to the terms listed within our privacy policy below. If for any reason you do not agree with these terms please do not access or use our site.

The use of personal information

While using this site, at certain points you may be asked to provide personal information. This is required when ordering a product from our site, joining our mailing list or contacting us via our contact form. The required information vary but could include your name, address, telephone number and email address. It is completely optional for you to engage in any activities that involve the collection of personal information.

Personal information provided by you and any other information relating to you, will be held by RockdeRain  Packaging and may be used internally for administration purposes.

We never share your personal information with third parties for marketing purposes by mail, telephone, or email.

We may contact you via email to keep you up to date with our latest offers and promotions; however you can opt-out of this service via your online account.

Cookies

A cookie is a text-only piece of information that a website transfers to the cookie file of the browser on your computer’s hard-drive. This allows the website to remember who you are and in turn improve its service to you upon re-visiting the webpage. It does not, at any time, store your personal information.

When visiting our website, you can navigate at your discretion, without having to put across any information. However, in order for us to provide a better service we may use cookies to track your visit. We will also use cookies to keep track of items placed in your shopping basket.

OTHERS

Preliminary work: 

All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.

Proofs: 

In the case of custom printed bags, alterations from the original copy on and after the first proof, including alterations in style, will be charged extra. No responsibility will be accepted for any errors in proofs which have been passed by the buyer.

Suitability of goods: 

For any specific purpose cannot be guaranteed by the sellers.

Printing:

We shall endeavour to match a colour as close as possible but we cannot guarantee an exact match.

Industry tolerance:

Quotations are conditional upon a margin of 10% being allowed for overs or shortage, the exact quantity delivered will be the quantity invoiced. Thickness in materials and size given is calculated at +/- 10%.

Force majeure

The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company’s reasonable control.

General

1. The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
2. The terms and conditions shall be governed by and interpreted in accordance with Irish Law.

• All pictures displayed are a representation of the item and may vary for the image displayed.

Offers & promotions online

1. Only one offer, voucher, discount or promotion is valid per order.
2. Any offer, voucher, discount or promotion can be withdrawn at any time without notice.