Delivery Instruction

We offer a text box to provide any extra information we can send to our couriers to assist with the successful delivery of your order. In instances where you would like goods to be left safe or with a neighbour, this can be noted here as any instruction left for the driver at the delivery point will unfortunately be ignored for security reasons. If you do choose to do this, this is strictly at your risk as with the nature of the request we cannot guarantee safe delivery and any shortage or non-delivery will not be compensated or sent out again. All deliveries will be delivered within the time frames indicated above, if you request delivery at a specific time within this, our couriers will endeavour to meet this, however their deliveries are scheduled centrally and it will not always be possible to deliver at your requested time. We would recommend that you provide us with alternative delivery instructions or leave safe instructions, however as stated previously this will be at your own risk.

Posting and Packaging Rates

Our delivery charges are worked out depending on the weight of goods you purchase. We appreciate that our customers don’t know the weight of the goods they are buying, but adding the goods to your basket will automatically calculate the charge for you. The rates for delivery to the Ireland will be worked out by the website.

Due to the sheer number of delivery possibilities, we are unfortunately not able to capture all instances through our website, if there is a discrepancy between the actual cost of delivery from the amount charged we will contact you in writing to inform you of any differences.

 

DELIVERY POLICY

A signature will be required on delivery without exception. Please do not leave any notes or messages outside your door as the courier will disregard this. If you use the delivery instructions box to instruct the courier to leave the goods without signing for them, this is strictly at your own risk.

For missed courier deliveries, you will be left a card informing you of an attempted delivery. We will inform you by email if this is the case. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge, which they probably will. Please be aware that they are within their rights to charge for a re-delivery (this varies from area to area). It is our advice to call the courier as soon after the missed delivery as possible as often your package will still be on the couriers van meaning chances are you should get a free re-delivery (if you ask nicely!).

You can always collect your goods from the couriers depot following a missed delivery free of charge, don’t forget to take the couriers note with you and some photographic form of ID though, or they won’t be able to release your package.

If goods are returned to RockdeRain because of an incorrect, incomplete address or after 3 failed attempts to deliver, the carriage is not refundable and an extra charge of typically €12 (the actual charge will be calculated according to the weight of the goods) for having the goods returned back to us will also be applicable.

The couriers will only hold onto the goods after the first failed attempt to deliver for 4 working days, after this time the goods will be returned to us and the aforementioned return charge will be applicable.

If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge equal to the amount initially paid plus €9.50 (If the new address is serviced by the same delivery depot the charge will just be the delivery cost again).

Your order may be delayed if:

• There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case.
• If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.

 

Damaged Goods

When your delivery arrives please check it carefully, make sure it hasn’t been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “Unchecked” and contact us immediately through email (info@rockderainpackaging.ie) or on 0892172191.

 

Do not sign for boxes or packaging that have been tampered with or look damaged.

Where goods have been damaged or tampered with on route to you we are able to claim these damages from the courier and send you out new goods. Please sign for the parcel as “Damaged”. If you sign for damaged goods without these annotations, we are unable to claim from the courier and therefore unable to dispatch new goods. Please be careful.

 

Non Delivery or Shortages

Next day delivery and all Timed Deliveries/Named Day Deliveries are NOT guaranteed services

Whilst we make every effort to deliver within the estimated delivery time which we quote, we will not be held responsible for any loss caused to you by non-delivery. Therefore please provide enough lead-time when placing an order as we cannot be held responsible for disappointment resulting from the delivery time. In the extremely unlikely event that not all items of your order are received by you, you must inform Us within 24 hours of receipt of the goods, via e-mail or via the call back service. Unfortunately we cannot accept claims after that time.

Any query regarding non-delivery must be sent to our email: info@rockderainpackaging.ie

 

Back Orders

Please note that we do all we can to ensure good stock levels, but inevitably we may become out of stock on some items. On the rare occasion that this does happen, you will be notified by email and your order will automatically be back ordered for you and dispatched as soon as possible. If you are unable to wait we will offer a full refund. All deliveries are subject to Force Majeure limitations.